I don't often rant and there is nobody at work I can rant to, so apologies.
Sunday evening my phone was cut off. I knew I had paid BT so I rang them yesterday morning to find out wtf was going on. Obviously I went through to a call centre where the man told me I had been paying onto my BT vision account not my phone account. I had asked to be sent a payment card, which I received and paid my bill on, just till my direct debit was set up, but the idiot who had taken my call had linked it to my vision account.
The man kept insisting that all I needed to do was pay another £80 to get my line reconnected and didn't seem to get I had already paid my £80 and they should transfer it. He said he would reconnect my line, but I had to call back within 24 hours and pay £80 or they would again disconnect me!
After over an hour of him going silent and refusing to do anything I ended the call. Went onto their online live help and the woman immediately said I needed to call BT vision in a few days and ask for a refund cheque and that no further action would be taken with my line.
No apology though!!!
NOW today , I bought a reconditioned Dell laptop online from PC world.Arrived with no power cable, had to go buy one then get a refund. Then the speakers stopped working so off it goes 2 weeks ago back to Dell to be fixed.
Rang up this morning, another random call centre where I get cut off 3 times and passed to 4 different departments. Gave them ALL my details to be told it has been returned to the store..........and collected by somebody else!!!
Now I presuming that this is all bollocks and the phone idiot has got her information VERY wrong but I can't actually get through to the store as it's just one pc world number and I can't get there to actually check till this evening so for all I know someone has nicked my brand new laptop and there is nothing Dell are actually prepared to do about it.
I just don't understand why people give such crap customer service these days.