Very disappointed with Black Eagle

[SLTrooper1]

I was going to get a gi from Black Eagle (Christmas present) as i had previously ordered through them and thought they had a good selection of products and that they were a reputable company.

Previously, I had ordered a gi bag a few months back, think i paid about £40 for it.

After a month i noticed that the material around the main zipper was begining to fray. Not wanting to make a fuss i decided to see what would happen and over the past week the material (nylon i think) has completely come away from the zip meaning the bag does not close making it pretty useless.

I sent an email at the start of the week to Black Eagle and explained the problem requesting a replacement or a credit note.

To my surprise I received a single line response from a gentleman by the name of Graham Mudd i believe, stating that as i had had the bag for some time (several months) there was nothing he could do.

Im completely surprised by the response, i expected a lot more from a local business looking to establish themselves.

Without wanting to seem unreasonable, under the sale of goods act, the product should be fit for the purpose of its stated use, i.e. a gi bag. I must have used the bag 20 times and it is now completely unfit for the use i purchased it for.

I have seen numerous posts under the name of 'Black Eagle' and having read them in the past, thought they seemed like reasonable people.

Come on Black Eagle, this is particularly unreasonable behaviour.

My email address is juliantma@hotmail.com, I'd appreciate a response.

[C.K.A.Martial Arts]

not getting involved with the issue regarding the company - but you are correct to a certain degree.

The product has to be fit for usage and when I have had customers return products to me I have checked the product and if it shows poor quality then it has to be replaced.

Have you sent them a picture or even the bag back for them to inspect it.

Not to be in any ones corner - but I have customers try and return products back for a refund that they have damaged on purpose.

I have also had faulty batches of Skipping Ropes, MMA Gloves etc that I have given excahanges and refunds on because they have not been fit for useage and then I have not sold them again

You need to speak to the company in question and explain the situation and return the product for them to inspect it, just emailing saying the bag is faulty is not a lot of information for them to go off which is why they might think you are trying it on.

just my opinion but doing a thread with out following up on the faulty product is jumping the gun a bit, when it went faulty after only a month then you should have spoke to them straight away.

[SLTrooper1]

Graham has responded and offered a replacement which is greatly appreciated.

He explained the company position which I understood and appreciated.

My faith in humanity has been restored.

Thank youi Graham.

[BlackEagle]

Glad Graham has sorted the issue out.

It's a difficult area, because we've had bags returned after a few months with a fault, which, on closer inspection is actually a tear through the material which has been clearly caught on something or abused, i.e. not the suppliers (our) fault.

Hence, it's pretty standard for most retailers, especially after a fair while, to (reasonably) suggest that the fault might be other than the product.

If anyone feels they have something go wrong that is not their fault and is clearly a manufacturer fault, always phone us first to chat it through. We'll probably aske for photos to save the cost of return, and will generally send a replacement out 95% of the time.

Hope the issue is now resolved.

[Darkne$s]

Whats the point of a gi bag anyways? Is it not just a back-pack made out of an inferior material?

[BlackEagle]

Some are. Our Gi Bags are actually made from the same material as the Gi, i.e. Gold Weave.

[JulianJitsu]

All resolved now, thanks.

I think the issue with the bag i bought was that it was made of nylon and not gi material.

Once a small tear appears, its simply a case of time before it goes completely.

Thank you for sorting it out.

Best wishes for 2010.